If the Shoe Fits: How to Brand Your Customer’s Journey with You
What’s your business’ touchpoint score? Anne challenges you to improve performance at every service touchpoint. You’ll slip into your customers’ shoes and look at how you market your business, the products and services you offer, and the performance of your professional staff who strategically deliver that contagious experience, every day. Anne will share her guidance on how to train every employee to make each touchpoint memorable, how to consistently exceed your customer’s expectations, and how to adopt a service recovery process that’s more than just an apology when things go wrong.